The information contained in this article should answer most of the common questions associated with User ID and password issues for the online registration system. If you require additional assistance, please contact the Outdoor Program Assistant at 513-577-7707.
When you submitted your campsite reservation, a registration account was created for you by the council. The Doubleknot system will send you your User ID and password via the following process:
NOTE: In most cases, your User ID is the email address of the Summer Camp Coordinator as noted on the Campsite Reservation Form. Your password is "camptXXX" where XXX is your troop number. If these credentials do not allow you to access your registration, follow the steps above to have the system email you your correct User ID and password.
Please follow the instructions above for "What is my User ID and Password?"
When trying to follow the steps above for retrieving you User ID and password, the system gives this error: "There is no member profile matching the information provided." This can happen for a number of reasons:
Please contact the Scout Achievement Center at 513-577-7700 to have the address corrected in the system.
You may find it helpful to change your User ID and password to something that is easier to remember, or you may want to make the information available to others in your unit.
First, be sure you have entered the correct information. Follow the instructions above for "What is my User ID and password?". Once you receive the email with your information, try logging in again, making sure to type the User ID and password correctly. Your password is case-sensitive, meaning that you must use either uppercase or lowercase letters, just as the email states. If you do not receive an email after requesting one through the above process, or if you still cannot login, please contact the Scout Achievement Center at 513-577-7700 for additional assistance (we may have the wrong address on file).
This can happen if the User ID and password you logged in with are not associated with your Camp Friedlander registration. Be sure you are using the correct User ID and password (some users may have more than one due to previous council event registrations). Follow the instructions above for "What is my User ID and password?" The email you receive will provide a link to reset the password for each of the User IDs associated with that email address. It will also list the events associated with each User ID. If you still cannot view your registration, please contact the Scout Achievement Center at 513-577-7700 so we can help you.
Classes that are full will not appear in the list of classes within the online registration system. If a full class later becomes available, it will again apear on the list. Please continue to check back as class availability will change as units make changes to their Scout's schedules.